Product Warranty & Claims for Odoo 19 – Automatic Warranties, Expiry and Claims
Warranties created by the delivery, with a start, an end and a status for every customer, and claims that say at once whether the product is in or out of warranty.
A customer calls about a laptop bought last year. Is it still under warranty? Product Warranty & Claims answers in one click.
Warranties without typing
Set the warranty in months on a product
When the delivery is validated, the customer's warranty is created: one per serial number, otherwise one for the quantity
A start, an end and a status: active, expired or void; days left and a filter for those expiring in 30 days
Extend a warranty by changing the months; void it after a return
Claims
A claim with the problem, who handles it and a log
In or out of warranty, decided by the date of the claim and shown in red when out
New, in progress, resolved (repair, replacement, refund) or rejected
Out-of-warranty claims are accepted by a warranty manager
Everywhere
Warranty buttons on the sales order, the delivery and the customer, and a printable warranty certificate.
Tested
26 automated tests: creation from deliveries, serial numbers and grouping, receipts ignored, dates and month ends, status and its search, claims in and out of warranty, every step and who may take it, counts, access and the certificate.
Documented
Illustrated documentation in English and Arabic and an Arabic translation of the module.
What's included
taqnix_warranty.zip: the Odoo 19 module (with Arabic translation)
Illustrated documentation in English and Arabic (HTML and PDF)
Automated tests, licence file (OPL-1) and changelog
Requirements
Odoo 19.0 with Sales and Inventory.
What's in the download
The files in the archive you can download after you buy.
Warranty months on the product; warranties created when a delivery is validated (per serial number)
Start, end and status (active, expired, void), days left, expiring filter
Claims with steps, resolution and log; in or out of warranty by the date of the claim
Out-of-warranty claims accepted by a warranty manager
Warranty buttons on the sales order, the delivery and the customer; certificate
Arabic translation, automated tests
Frequently asked questions
How are the warranties created?+
Set the warranty in months on a product. When a delivery to a customer is validated, a warranty is created for each product that has one: one per serial number, otherwise one for the quantity delivered.
What about deliveries made before the module?+
Open the delivery and press Create warranties: it covers the products that have months set.
How does a claim know it is out of warranty?+
It compares the date of the claim with the start and end of the warranty. A void warranty covers nothing.
Can I accept an out-of-warranty claim?+
Only a warranty manager (sales managers have the group). Other users see the red banner and cannot accept it.
Can I extend a warranty?+
Yes. Change the months of the warranty and the end date follows.
Is there a certificate to print?+
Yes. Print certificate on a warranty gives a page with the customer, product, serial number, dates and your terms.
Does it create repair orders or returns?+
No. The claim records how it was resolved; repairs and returns are handled in your own processes.
Does it work in Arabic?+
Yes. Everything is translated and works right to left, and the documentation is in Arabic too.
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