Buying
Do I need an account to buy?
Yes. You can fill a cart without one, but to check out you sign in or create an account. Your licences, invoices and downloads live in your account, and your cart is kept while you sign in.
How do I pay?
At checkout you pay on the order page with the payment methods we offer. We never see or store your card number: the payment provider handles it. An order that is not paid within a short time expires and nothing is charged.
Can I pay in my own currency?
If every item in your cart has a price in that currency, yes: pick it from the currency menu in the header or in the cart. Prices are set by the sellers; where a seller has not set a price in that currency we may convert the US dollar price at our exchange rate of that day, and the amount shown at checkout is final. If an item cannot be bought in that currency, the cart is in US dollars.
Is tax included?
Prices for buyers in Saudi Arabia include 15% VAT. For other countries the checkout shows any tax before you pay, and your invoice shows what we charged.
Where is my invoice?
In your account under Purchases and downloads, next to the order. It is a PDF.
Licences, downloads and updates
What is the difference between Regular and Extended?
A Regular licence covers one end product or one production deployment. An Extended licence covers a software-as-a-service or multi-tenant product that you charge others to use. Details are in the Licence terms.
Where do I find my licence key and my download?
In your account under Purchases and downloads, right after payment is confirmed.
Do I get updates?
Each item says whether updates are for life or only while support lasts. With the second kind you can download the releases published until your support period ends.
Who gives support?
The seller, for the support period shown on the item page. If you cannot get an answer, tell us on the contact page and we will pass it on.
Can I use one licence on several sites?
No. A licence covers one end product. For several clients or sites, buy a licence for each.
Refunds
Can I get a refund?
Yes, within 14 days, when the item is not as described, does not work on the versions it lists, has a serious security flaw, or the included support was not given. The full rules are in the Refund Policy.
How do I ask for one?
Use the contact page, choose "Order or payment" and include your order number and what is wrong.
What happens to my licence if I am refunded?
It ends and the download is no longer available. The money goes back to the payment method you used.
Your account
I did not receive the verification email.
Check your spam folder. Then sign in and open your account page: it has a button to send the email again. If it still does not arrive, contact us.
I forgot my password.
Use "Forgot your password?" on the sign-in page. We send a link that works for a short time.
How do I delete my account or my data?
Use the contact page and choose "Privacy request". See our Privacy Policy for what we keep and why.
Why was my review rejected?
Only buyers with an active licence can review an item, once per item. A review can be hidden if it breaks the rules in the Terms of Service.
Selling
How do I start selling?
Read how selling works, sign in and apply. We review applications, and once you are approved you can add items from your seller dashboard.
How are items reviewed?
A person on our team reviews each item and each release before buyers can see or download it. If we reject one, we tell you why and you can fix it and upload again.
How and when do I get paid?
Earnings are held for a period and then become available. You request a payout once your balance reaches the minimum shown in your dashboard, and we pay by bank transfer. The rules are in the Seller Terms.
Can I price in several currencies?
Yes. You can set a price for each currency you want to price yourself, and a price you set is never converted. In a currency you leave empty, buyers may pay your US dollar price converted at our exchange rate of that day (the price form shows the amount).