AI Support Reply Drafts for WooCommerce documentation

1. Unzip the package you downloaded. Inside is ai-support-reply-drafts-for-woocommerce.zip (do not unzip this one).
2. In WordPress open Plugins → Add New Plugin → Upload Plugin, choose ai-support-reply-drafts-for-woocommerce.zip and press Install Now.
3. Press Activate Plugin. WooCommerce must be active.
4. Open Settings → AI Support Replies → AI connection, choose your provider, paste your API key and press Test the connection.

1. Open the order. In the AI reply draft box paste the customer's message, or press Use the note the customer wrote at checkout.
2. Choose the topic. A template for that topic is chosen as preferred wording; you can change it.
3. Press Draft a reply. The draft appears in an editable field with the list of checks under it.
4. Fill in every [CHECK: ...] placeholder, look at the flags and edit the text.
5. Copy it into your e-mail or chat, add it as a private note, or send it as an order note to the customer.

// Make a draft from PHP (the same checks as the button: limits, masking, post-check); nothing is sent
$r = TQSD_Drafter::draft( $order_id, array( 'message' => $text, 'intent' => 'where', 'lang' => 'auto' ) );
// $r['draft'], $r['flags'] (amount, date, duration, promise, link, order, placeholder), $r['placeholders']

// The facts of an order, exactly as they are given to the AI
$facts = TQSD_Facts::build( $order_id ); // rows, prompt, tokens (kept on the site), sources, missing

// Tracking numbers of another shipment plugin
add_filter( 'tqsd_tracking_items', function ( $items, $order ) {
	$n = $order->get_meta( '_my_tracking_number' );
	if ( $n ) {
		$items[] = array( 'number' => $n, 'carrier' => 'My Courier', 'link' => 'https://track.example/' . rawurlencode( $n ) );
	}
	return $items;
}, 10, 2 );

// Who may draft and who may send (on top of the roles in the settings)
add_filter( 'tqsd_can_send', function ( $ok, $user, $order_id ) { return $ok && user_can( $user, 'manage_woocommerce' ); }, 10, 3 );

// Add a shop rule to the instructions (the customer message stays data)
add_filter( 'tqsd_system_prompt', function ( $p ) { return $p . "\nNever mention our second warehouse."; } );

// The key can live in wp-config.php
define( 'TQSD_AI_KEY', 'sk-...' );

Install the new zip over the old one in Plugins → Add New Plugin → Upload Plugin (WordPress offers to replace the current version), or replace the folder ai-support-reply-drafts-for-woocommerce by FTP. Your settings, templates and history are kept. Deleting the plugin removes its settings, templates, history table and counters. Notes already added to orders stay on the orders. To remove the plugin, deactivate and delete it: its settings are removed with it.

Installation help and bug fixes are included for 6 months, with lifetime updates. Contact us through the marketplace page where you bought the plugin or write to support@taqnix.com with your WordPress version, the plugin version and a screenshot.