A helpdesk for Odoo Community: tickets from email, teams with automatic assignment, a kanban board, SLA deadlines and emails to the customer.
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Requests in a shared mailbox, nobody knows who answers, the urgent one waits. Helpdesk & Support Tickets gives Odoo Community a real helpdesk.
Policies by priority with a time to solve, counted on the working hours; the status On time, At risk, Failed or Achieved.
Pivot and graph by team, stage, assignee and month; the hours to close.
Agents see the tickets of their teams and their own; managers see all and configure.
31 automated tests: tickets and codes, the three assignment methods, closing and reopening, the solved email, SLA policies, deadlines and statuses, tickets from emails, access.
Illustrated documentation in English and Arabic and an Arabic translation of the module.
Odoo 19.0 Community with Discuss and Contacts.
The files in the archive you can download after you buy.
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Install and use it in a few lines.
ticket = env['taqnix.helpdesk.ticket'].create({'name': 'Printer is down', 'team_id': team.id, 'partner_id': partner.id, 'priority': '2'})
ticket.sla_deadline, ticket.sla_statusSetup, settings and troubleshooting, written by the author.
Every release, newest first.
The Helpdesk app belongs to Odoo Enterprise. This module gives Community tickets, teams, SLA policies, a board and reporting.
Each team has an address (an Odoo mail alias). An email sent to it creates a ticket in that team; the sender is found or created as a customer and the replies of your agents go back by email.
Manually, in turn (round robin), or to the member of the team with the fewest open tickets.
A policy gives a time to solve from a priority and above, counted on the working hours of the company. The ticket takes the strictest policy of its team and shows On time, At risk, Failed or Achieved.
Yes. The Solved stage sends an email to the customer; you can edit it, or add one to any stage.
No. Customers follow their ticket by email.
Agents see the tickets of the teams they belong to, and their own; managers see all and configure.
Yes. Everything is translated and works right to left, and the documentation is in Arabic too.
The time off balance of every employee in one report: allocated, taken, pending and remaining per leave type, by department, overdrawn flagged, as of any date.
Fill a quotation, sales order or purchase order from an Excel or CSV file: products by reference, barcode or name, every row checked first, with a template.
Change the sales price or cost of many products at once: percentage, amount, fixed price or margin, rounding and .99 endings, an editable preview, a history and one-click undo.
How old is the stock on your shelves? Quantity and value by age bracket, counted first in first out, dead stock flagged, as of any date, in PDF and Excel.
The time off balance of every employee in one report: allocated, taken, pending and remaining per leave type, by department, overdrawn flagged, as of any date.
Fill a quotation, sales order or purchase order from an Excel or CSV file: products by reference, barcode or name, every row checked first, with a template.
Change the sales price or cost of many products at once: percentage, amount, fixed price or margin, rounding and .99 endings, an editable preview, a history and one-click undo.
How old is the stock on your shelves? Quantity and value by age bracket, counted first in first out, dead stock flagged, as of any date, in PDF and Excel.
Helpdesk & Support Tickets for Odoo 19 Community – Email to Ticket, SLA, Teams and Board
$99.00